Terms & Conditions

Last revised: 15 February 2016

Welcome to the It's Your Life website

Modere Europe BVBA (hereafter “we”, “our”, “us” or “Modere”) provide services and products to you when you visit or shop on
(the “Site”) or use software provided by Modere in connection with our products and services. We provide these services and sell our products subject to the conditions that are outlined here:
Modere understands that online privacy is very important to you. We have adopted this Internet Privacy Policy as part of our commitment to your privacy:
The Conditions of Use and the Conditions of Sale along with any other Modere policies, guidelines and conditions are what is called the “Agreement”.

CONDITIONS OF USE                                        
Please read these Conditions of Use carefully before using our Site and our services. By accessing, browsing or otherwise using our Site and by using our services you agree that you are bound not only by the Conditions of Use but by the entire Agreement as defined above.

The Site is intended for use by adults as of the age of 18. When you use the Site, you state that you are 18 years of age or older. In the event we become aware you are under 18, we will cancel your account.
Subject to the Agreement, we grant you a limited, revocable, non-transferable and non-exclusive licence to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in
advance. Any breach of the Agreement shall result in the immediate revocation of the licence granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by Modere in writing. You may not make any commercial use of any of the
information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance.
Modere reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, in a situation where Modere believes that user conduct violates applicable law or is harmful to its interests.
We reserve the right to investigate and take appropriate action, including legal action, in our sole discretion, against anyone who violates this Agreement, including without limitation, by removing any User Content posted in violation of the Agreement, terminating the registration of such violators or blocking such violator’s use of the Site.
You agree that you will not upload to, distribute, or otherwise publish through this Site any content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other Modere Europe proprietary rights of any person; (b) is libellous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under Belgium or international law; or (c) includes any bugs, viruses, worms,
trap doors, Trojan horses or other harmful code or properties.
Content provided on this Site is solely for informational purposes and not a substitute for medical advice. The Site does not provide medical advice. It is your sole responsibility to consult a licensed physician or qualified health care professional for advice, diagnosis, and/or treatment of any health related condition. If you need immediate medical
attention, contact your physician or local emergency medical professionals without delay. Submissions or opinions expressed on this Site are that of the individual expressing such submission or opinion and may not reflect our opinions.

You agree and understand that the Site, including any and all features available via the Site and any User Content (as defined below), may be modified by us, in our sole discretion, at any time without prior notice. Unless expressly stated otherwise, any new features, new services, en
hancements or modifications to the Site implemented after your initial
access to the Site shall be subject to the Agreement.

In order to access some features of the Site, you may be required to register and submit an email address (“user ID”) and select a password. If you register, you agree to provide us with accurate and complete registration information, and to inform us immediately of any updates or other changes to such information. For example, you may not:
(i) access an account control led by another person with the intent to impersonate that person, or (ii) use as a user ID a name subject to any rights of a person other than yourself without appropriate authorisation. Failure to comply with the terms of this paragraph shall constitute a
material breach of the Agreement, which may result in immediate
termination of your account. In addition, we reserve the right to refuse registration of, or cancel a user ID in our discretion if you are in breach of these Conditions of Use or any other applicable terms and conditions.
By providing Modere your email address, you consent to our using
that email address to send you service - related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages, such
as changes to features of the service and special offers.

We recommend the following guidelines when establishing your Site password:
• At least 8 characters
• At least 1 uppercase letter (A-Z)
• At least 1 lowercase letter (a-z)
• At least 1 numeric value (0-9)
It is also a sound practice to differentiate passwords across multiple online accounts. Using the same credentials for multiple online accounts creates the potential for security breaches.
Each time you use your user ID and password to access your Site account, you will be deemed to be authorised to access and use the Site in a manner consistent with the Agreement, and we have no obligation to investigate the authorisation or source of any such access or use of the Site. You will be solely responsible for all access to and use of this site by anyone using the user ID and password assigned to you whether or not such access to and use of this site is actually authorised by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for
protecting the security and confidentiality of the user ID and password assigned to you. You will immediately notify us of any unauthorised use of your user ID and password or any other breach or threatened breach of this Site’s security.

Anything that you submit or post to the Site and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-Modere Europe confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer,disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

All text, graphics, button icons, images, audio clips, and software (collectively, “Content”), belongs exclusively to Modere, or its affiliates. The collection, arrangement, and assembly of all Content on this Site (the “Compilation”) belongs exclusively to Modere or its affiliates. All software used on this Site (the “Software”) is the property of Modere, its affiliates or its Software suppliers. The Content, the Compilation and the Software are all protected by applicable
copyright laws. “MODERE”, and other logos, slogans, trade names, domain names or words are or consist of registered trademarks, trademarks or service marks of Modere, its affiliates or suppliers.
The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent.

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate this Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment
obligations) of the parties arising before the date of termination.

This Site, the products offered for sale on it and the transactions conducted through it are provided by us on an “as is” basis. We make no representations or warranties of any kind, expressed or implied, as to the operation of the Site or the information, content, materials, or products included on this Site. Except for any warranties that are expressly provided, to the full extent permissible by applicable law, we disclaim all warranties, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, data accuracy and system integration. This Site may include inaccuracies, mistakes or typographical errors. We do not warrant that the content will be uninterrupted or error free. To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to indirect, incidental, punitive, exemplary, special or consequential damages.

The laws of Belgium will govern these disclaimers and all terms and conditions of the Agreement, without giving effect to any principles of conflicts of laws.

These Conditions of Sale govern the sale of products by Modere Europe BVBA (“Modere”, “us”, “we”) to you via (the “Site”). They are an integral part of the Agreement between Modere and you when you shop on our Site.
Please read these Conditions of Sale carefully prior to placing product orders via our Site. By purchasing products from our Site or using our Site in any other way you agree with the conditions explained in this and other documents that are part of the Agreement.

We offer a number of payment methods:
• Maestro
• VISA credit/debit card
• Mastercard credit/debit card
• direct debit for residents of German and Austria who have a German or Austrian bank account
• bank transfer for payment of SmartShip orders.
The “My Account” area of the website offers the possibility to store certain payment data securely.
If you have a billing address in the United Kingdom including Northern Ireland, the Isle of Man, Guernsey or Jersey, we will charge you for your order in Pound Sterling. If you have a billing address in any other European location served by Modere we will charge you for your order in Euro.

Our shopping pages will guide you through the steps you need to take
to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
Your order constitutes an offer to Modere to buy the product(s) in your order. When you successfully place an order to purchase one or more products from Modere, we will send you an order confirmation email
confirming our receipt of your order and containing the details of your order. This order confirmation email is acknowledgement that we have
received your order and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer and conclude the contract of sale for a product by you when we dispatch the product to
you. When we dispatch the order to you we will notify you via a shipment notification email. If your order is dispatched in more than one package, you may receive a separate shipment notification email for each package, and each shipment notification email and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that shipment notification email. Your contract is with Modere Europe BVBA. Without affecting your right of cancellation set out below, you can cancel your order for a product at no cost any time before we send the shipment notification email relating to that product. By placing orders via our Site, you consent to receive sales invoices
electronically. A history of your product purchases from Mo
dere is available in the My Account area of the Site.
Please note that we sell products only in quantities which correspond to the typical needs of an average household.
This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.
Modere reserves the right to refuse a purchase from you if one of the following conditions is met:
• the ordered product is out of stock;
• you have not paid for one or more previous orders;
• the approval of the payment for the purchase has been refused by the purchaser’s financial institution.
Before your order payable by debit or credit card can be accepted, the debit or credit card details you provide to us will be validated. Payment will be debited from your card before dispatch of your order. All cardholders are subject to Modere Europe validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, we will not be liable for delay or non-delivery of your order. A SmartShip order that is payable by bank transfer will only be shipped once we have received payment in full for the order.

The inventory of our products and the corresponding prices are valid on the day the Site is visited.
Modere reserves the right to discontinue without prior warning the sale of any of its products, to change its product ranges or to change the prices of its products with the understanding that the changes will not have any impact on the purchases you made and were accepted by Modere prior to the change. We will inform you by email as soon as
possible if any products you wished to order are not or no longer
available and you will not be charged for these products.
All of our products are subject to an expiry date which you will find on the container in which the product is delivered.
We guarantee a minimum shelf-life of two (2) months on the products we se
ll on our Site but make every effort to sell products with a longer shelf-life.
Some of our products may not be shipped to particular countries. Our Site will make you aware of this when you order a product that is not available for the destination you have selected.
Prices displayed in the order process on our Site are total prices and include, unless specified otherwise, the legally applicable VAT for each individual item in your order that is shipped to a member country of the European Union. VAT will not be charged by us on products that are shipped to a country that is not a member country of the European
Union. See the section on “Shipping” for further details.
Despite our best efforts, a small number of our products may be mispriced on our Site.
We will verify pricing when processing your order and before concluding the contract. If we have made a mistake and a product’s correct price is
higher than the price on the website, we may either contact you before shipment of the package to request whether you want to buy the product at the correct price or cancel the purchase of the product. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.
This Site may be accessed from countries other than those served by Modere. This Site may contain products or references to products that are not available outside of the countries served by Modere. Any such references do not imply that such products will be made available outside the countries served by Modere. If you access and use this Site outside the countries served by Modere you are responsible for complying with your local laws and regulations.

Modere serves and ships to the following destinations: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, mainland France and Corsica, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxemburg, Malta, Monaco, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, mainland Spain and Ibiza and Mallorc
a, Sweden, Switzerland, The Netherlands, and the United Kingdom including the Isle of Man, Guernsey and Jersey.
When you have Modere product shipped to a destination that is not a member of the European Union, you should expect to bear the cost of customs and/or import duties prior to or upon delivery of the product. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Additionally, please note that when ordering from Modere, you are
considered the importer of record and must comply with all laws and regulations of the destination in which the product is received. Your privacy is important to us and we would like you to be aware that cross-border deliveries are subject to opening and inspection by customs
For our standard delivery service, our carriers are held to deliver parcels within five (5) working days. These five (5) working days do not include Saturdays and Sundays, and public holidays observed in The Netherlands, the country of our warehouse and distribution centre, and in the countries of delivery.

Without prejudice to your statutory rights, you may cancel your order without giving any reason within 30 days of shipment of your ord
er. You must inform Modere of your decision to cancel your order.
To obtain a refund, you must return the goods to us within 14 days of having received the returns authorisation form from us. We will reimburse all payments received from you for the goods you purchased and have returned to us, and will also reimburse the original  delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day we have been advised of the return of your parcel to our warehouse or have received proof from you that you have returned
the parcel to our warehouse. For the refund, we will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.
The following procedure must be observed when you return goods to us:
• you as the purchaser of the product(s) must notify Modere via email
within 30 days of shipment of your order that you would like to cancel your order or return specific products in your order;
• each product being returned must be returned in its original container;
• you must enclose in the return parcel a copy of the original invoice and the return authorisation form which we will provide to you via
• you must mark each parcel with the return authorisation number;
• you must ensure the safe return of the products to the return address which is our warehouse in The Netherlands specified on the return authorisation form.
You will carry the risk of loss in shipping the product(s) to us and the cost of the return.
Also without prejudice to your statutory rights, if one or more products that you ordered on our Site would prove to be defective or damaged upon delivery, you also have 30 days from shipment of the order to contact us and request either a refund or a replacement of the defective or damaged product(s). We may require proof of the damage or ask you to voluntarily participate in a survey if the defect or damage you experienced warrants this. Upon receipt of the proof of the damage or defect we will reimburse you for the price of the defective or damaged product(s) and possibly the original delivery charges for the least expensive type of delivery offered by us. If any product(s) need to be returned to us, we will reimburse the costs of the return to you.

We are sure that you will have total satisfaction from your purchase.  However, Modere makes every effort to settle a complaint with respect for your statutory rights and within the shortest delay possible.  You can send us any complaint via the contact form on the website or via e-mail to If you prefer to write us a letter, our address is
Modere Europe BVBA, Kouterveldstraat 20, 1831 Diegem, Belgium.  You can find our toll free and payable numbers in our FAQ.
However, should you consider that a dispute related to your purchase was not resolved satisfactorily by Modere, we must inform you of alternative dispute resolution (ADR) services for consumers.
For purposes of ADR consumers are defined as natural persons who are acting outside their trade, business, craft or profession.  However, if the contract is concluded for purposes partly within and partly outside the person’s trade, and the trade purpose is so limited as not
to be predominant in the overall context of the supply, that person should also be considered as a consumer.
Consumers in the United Kingdom should contact the Direct Selling Association which operates a dispute resolution service. For details of this and of the DSA’s Codes of Practice, contact DSA, 30 Billing Road, Northampton NN1 5DQ, tel. 01604 62 57 00, email:, or visit the DSA website  
Consumers in France should contact the Féderation de la Vente Directe,
Commission Paritaire de Médiation de la Vente Directe, 100, avenue du
Président Kennedy, 75016 Paris, Tel.: 01 42 15 30 00, e-mail:  
Modere is a member of these organisations and abides by their respective Codes of Conduct.  Their decision is binding to Modere.  Consumers who are resident in another EU member country than the United Kingdom and France who purchased from us online may opt to file their complaint via the EU Online Dispute Resolution Platform which links to  individual national ADR sites in the EU.  You can submit your dispute in one of the
official languages of the EU.  Modere is not committed to handle its consumer complaints via national ADR entities.

We reserve the right to make changes to our website, including these Conditions of Sale at any time. You will be subject to the Conditions of Sale in force at the time that you order products from us, unless any change to the Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.

Modere understands that online privacy is very important to you. We have adopted this Internet Privacy Policy as part of our commitment to your privacy.
This Internet Privacy Policy applies to personal information we obtain from you via the Site. The Internet Privacy Policy describes what personally identifiable information we may collect or obtain about you (Personal Information), provides examples of how we use Personal Information, and explains your options regarding our use and disclosure of Personal Information.
You have the right to access and to rectify the data concerning yourself and to object at any time without cost to the further processing of your data for direct marketing purposes.
Please note that the Internet Privacy Policy applies only to your interactions with us through this Site.
1. What Personal Information We Obtain
2. How We Use Personal Information
3. How We Share Personal Information
4. How We Use Cookies
5. How You Can Opt Out of Promotional Emails
6. Miscellaneous Information (such as changes to this policy)
7. Data Security.

We obtain Personal Information from you - such as your name, address, account number, shopping history, email address and telephone number -when you give us that information when shopping or using our services. For example, we will obtain Personal Information about you when you (i) register to use our Site; (ii) place an order with us; (iii)
participate in advertising promotions; or (iv) subscribe to Modere updates. We will also collect Personal Information when you correspond or speak with us. We may also collect Personal Information about you from third parties, such as demographic or marketing firms, to improve our marketing efforts.

We use Personal Information to conduct our business and to provide you with high quality products and services. For example, if you order from the Site, we may send you emails and notices about your order and about other merchandise and services that we think may be of interest to you.
We may also share Personal Information with other members of the Modere corporate organisation, including Modere members outside of the European Union (EU).  
Some of the countries outside the EU do not have laws in place to protect your information. By your use of this website you consent that such data may be transferred to such third parties and outside of the European Union for the purposes of processing, retention and use by Modere.
We do not sell or rent the Personal Information we obtain through the Site. If you want to opt out of getting promotional emails from Modere, please see Section 5 “How You Can Opt Out of Promotional Emails”.

To provide you with quality service, we may disclose the Personal Information we collect with service providers who perform marketing, promotional and other services for us. Service providers who perform services on our behalf are contractually bound to use your Personal Information only to help us to provide you with products and services from Modere. We may also provide information to carefully selected outside companies for the purpose of jointly marketing a product or service to you. We may share information about aggregate shopping histories and demographics with consultants and others for purposes such as analysing retail trends and marketing, but such information does not
identify you or any other individual.
We may also disclose your Personal Information when we believe that it is required by law or necessary to operate our business (e.g., to our attorneys, auditors, or accountants), to protect your rights, to protect our rights, or to protect the rights of others. We may also disclose your Personal Information as part of our customer or contacts list if another
company acquires Modere or a portion of our business.
As do most catalogue and internet retailers, we sometimes use others to perform specific functions on our behalf.
When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
Similarly, to help you buy products and provide customer service to you, we must provide your credit or debit card number to financial services
corporations such as credit card processors and issuers. When we submit your credit or debit card number for authorisation, we use state-of-the-art data encryption to protect your information. This is further explained in Section 7 “Data Security”. Except as described above, we do not share with or knowingly make any Personal Information available to third parties.

A “cookie” is a small data file stored by your Web browser on your computer’s hard drive. It allows to recognise your computer (but not specifically who is using it) upon entering the Site. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address. We use cookies to keep track of when you return to the Site as well as to identify the pages you click on during your visit to our Site and the name of the website you visited immediately before your visit to
We may use this information to improve the design of our Site, product ranges, customer service, and special promotions. You can, of course, disable cookies on your computer by indicating this in the settings, preferences or options menus in your browser. However you will not be able to make purchases on our Site if you disable cookies.
If you are shopping at and are having difficulty adding items to your shopping cart or completing your order, please check your privacy settings in your browser. We find that “Medium” privacy settings will optimise your online shopping experience on our Site. If you are currently using the “Medium High” or “High” privacy settings, you can improve your online ordering experience if you override your current cookie handling practices for specific websites, including If you prefer not to change your privacy settings or override your cookie handling practices, you can place your Modere order by telephone.

You may “opt out” of receiving promotional emails from Modere at any time by clicking “Unsubscribe” on the communication you received from us.
If you opt out of receiving promotional emails from us, the only emails you will receive will be (i) about transactions that you initiate (such as to confirm orders you submit on our Site), inform you about your order status, respond to your customer service enquiries and answer any other questions you send us; (ii) about matters affecting your Personal Information; and (iii) in connection with certain services or promotions for which you have registered.

Changes to this Internet Privacy Policy
We reserve the right to change this Internet Privacy Policy, and to apply any changes to previously collected personal information. We urge you to periodically check this Internet Privacy Policy for any changes. The last revised” date will change when we make revisions to the policy. All changes will be effective upon posting or as otherwise stated in the
revision. If you cannot accept the terms of the Internet Privacy Policy, as posted, please do not use this Site.
Governing Law, Dispute Jurisdiction
The laws of Belgium, excluding its choice of law principles, govern all matters arising from or related to the Site, including your access and use, and any Internet transaction between you and us.

The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind an electronic firewall. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete ecurity does not presently exist anywhere online or offline.

If you have questions regarding our Internet Privacy Policy please contact us at Modere Europe. Our contact details are listed below.

Modere Europe BVBA has registered offices at Kouterveldstraat 20, 1831 Diegem, Belgium (company number 0893292596, VAT number BE 0893.292.596, SIRET 507563013 00014). You can use our Contact form on the website
or use our email address to submit queries, complaints
or feedback.
Modere is a member of the Direct Selling Association in the United Kingdom.
Modere is a member of the Fédération de la Vente Directe in France

About It's Your Life

It's Your Life are independent distributors of MODERE products. We have been promoting the MODERE range of personal care, health and well being products since 2002. We love the products and hope you will too.

Contact the It's Your Life Team.